Part 2: Solutions to fix Xbox One Won't Read DVD Disc Error If you think it’s already placed correctly but your Xbox still won’t play the DVD you could try tilting it back a little (while holding it) to make sure that the disc reaches its intended position inside the drive. If the console is tilted to the side, the disc won’t be able to reach its intended position so it’s important to only position it horizontally. In order to check if that’s the case, you’ll first need to eject and then make sure the console is placed on a completely horizontal surface. If you just installed your console and it has trouble playing any disc, not just certain ones, it’s possible that the optical drive’s laser isn’t able to do its job properly, namely read the information found on the disc.
You Xbox One was not set up properlyĪnother common reason why your Xbox One won’t play DVDs could be related to the way the console was set up. This means that there’s a hardware problem with the console and it needs to be repaired. If your Xbox One console won’t read any disc that you insert, it’s possible that the problem may not be the discs themselves but the disc reader. Make sure that you only use DVD discs bought from the same region where your console is from. If a portion of the game disc is covered by a thin film of dust or dirt, this can be the reason why the disc reader of the console cannot get the complete data it needs to load a game or install it. The surface of your game disc can collect dust or dirt overtime. Deep scratches almost always make the DVD unplayable but common stains can be cleaned and a lot of the time that can get your disc working again. If you suspect one of your DVDs is defective make sure to check for scratches, dust, smudges or fingerprints and gently clean the disc with a microfiber cloth if needed. It’s easy to check if that’s the case by simply trying to play multiple DVDs and seeing if your Xbox One finds it hard to play just some of them. This problem is less common with newer discs but if your Xbox won’t play a DVD of an older game, it’s possible the disc has been damaged.
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